Front Office Manager
[Sabah Oriental Hotel, Kota Kinabalu]
Job id: 201808-07
Published on 03 Aug 2018 | Apply before 30 Sept 2018
Job details/Job descriptions/Job requirements:
Job Description
JOB TITLE: Front Office Manager
REPORTS TO: Hotel Manager
POSITION SUMMARY:
He / she is responsible for the daily running of front office operation, managing staff and daily activities. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department
PREREQUISITES:
- Education:
- Minimum Education Level: Degree in Hospitality;
- Preferred Education Level: Degree in Relevant Fields.
Experience:
- Has at least 4 - 5 years’ experience in Hospitality Industry. Has at least 2 years’ in hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
Language proficiency:
- Able to write, read and communicate in English, Malay and Mandarin.
Essential Requirements:
1. Pleasant personality, clear and effective communicator; and proficient in the required preferred language.
2. Computer Skills - Demonstrated ability with regard to computer skills, including experience using hotel booking programs, preference given to candidates with knowledge of IFCA;
3.Has a history of demonstrating confidentiality and tact in business/personnel situations, with excellent verbal communication & interpersonal skills;
4. Is knowledgeable with the safety component of associates & guests during emergencies; First Aid Certificate and knowledge of fire, life and safe procedures an asset;
6. Enjoys working and is passionate for the job, thrives in a fast paced environment;
7. Excels in task delegation and team work, proficient in time management;
8. Extremely organized with a high attention to detail;
9. Able to work long and early morning hours;
10. Ability to inspire customer trust and confidence;
11. Ability to multi-task, think fast and to deliver solutions to customer requirements;
12. Possess diplomacy, discretion and impartiality of judgment;
13. Creative in thinking and approach, confident, and enjoys a challenges;
14. A good sense of humour, flexible and forward thinking.
How to apply?:
1) E-mail CV to:
hr@sabahoriental.com.my
or
2) Hand in CV to: Front Desk / Service Counter at Sabah Oriental Hotel, Lorong Kemajuan, Karamunsing, Kota Kinabalu - Sabah.
