Operations Coordinator
Takeaway Junkies Operations Coordinator (Contract basis)
Job details/requirements:
We have an exciting proposition for you!
Takeaway Junkies is the new online takeaway order and delivery service coming to Kota Kinabalu very soon. We are now looking for an Operations Coordinator.
The Operations Coordinator will be responsible for managing varied business operations and supporting our customers, restaurant partners and delivery partners. The successful candidate will be an enthusiastic self-starter with excellent communication and engagement skills. As the business prepares for launch, day to day activities will be varied and demanding – we need someone who is reliable, works well under pressure and can happily pitch in to get things done. Impeccable customer service skills are essential.
This role would be ideal for an ambitious new qualified graduate who is looking for a job with good career development opportunities. We are looking for candidates who can work flexibly on a shift system, which will include evenings, weekends and bank holidays.
ROLE RESPONSIBILITIES
• Actively monitoring orders placed via Takeaway Junkies up to completion, ensuring delivery times are met and customers are updated when issues arise
• Answering calls from corporate customers/customers/drivers/restaurants
• Proactively liaising with different parties to ensure orders run smoothly
• Respond to customer requests via email and phone
• Investigate and resolve customer complaints and queries
• Support recruitment campaigns
• Provide administrative support
• Provide support to Takeaway Junkies promotional campaigns and activities
• Provide feedback to the management team to help improve our customer experience
REQUIREMENTS
• Fluent in English, Bahasa Malaysia and Chinese. Ability to converse in other language and dialects would be an added advantage.
• Excellent written English
• Professional qualification, Diploma, Advance/Higher/Graduate diploma, Bachelors or other degree
• Computer literate and able to use IT systems (training will be provided)
• Customer service experience
• Ability to effectively communicate to a wide range of people via telephone or email
• Ability to quickly assess a situation and problem solve to point of resolution
• Good time management and ability to multitask in a fast-paced environment
• Punctual, reliable and trustworthy
• Able to work flexibly
• Immediate start
BENEFITS
• Up to RM1800 based on experience
• Flexible working arrangements
• Opportunity to develop a wide range of experience for career development
• Opportunity to become a founding and important member of a rapidly growing start up
• Fun and sociable working environment
How do I apply?
Please email your CV with a covering letter to admin@takeawayjunkies.com. If you have any queries please WhatsApp us on 0139108218
Deadline: Midnight, Sunday 21st January 2018
Search tag:
Job id: 201801-54,#Operationjobs, Jawatan kosong terkini Sabah
